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Resetting Your Password
Creating a Mystery Action Plan
Downloading the Brand Standard Report
Updating Your Password
Downloading the Executive Summary Report
Downloading the Back of the House Report
Downloading the Scenario Report
Downloading the Audio/Images Report
Downloading the Star Employee Certificate
Approving or Rejecting a Mystery Audit Report
Viewing and Analysing Audit Reports with AI
Viewing the City Compset
Viewing the Global Compset
Adding or Removing Competitors
Approving or Rejecting a Mystery Action Plan
Completing a Mystery Action Plan
Re-assigning and Updating Action Plans
Raising a Waiver
Approving or Rejecting a Waiver
Searching for a Question in a Waiver
Cloning a Waiver from a Previous Campaign
Viewing the Mystery Dashboard
Viewing Attention Areas
Ranking Hotel Locations by Department
Viewing Trends by Hotel Location across Audit Rounds
Viewing Trends by Brand Standard across Audit Rounds
Ranking Hotel Locations across Audit Rounds
Comparing Internal and Mystery Audits
Viewing the Hotel Compset
Updating a Rejected Waiver
Requesting a Waiver to Be Reopened
Approving a Request to Reopen a Waiver
Approving or Viewing Mystery Audit Reports
Reviewing a Report from the Reviewer Login
Giving Users Access to Specific Report Sections
Editing a User’s Details or Location
Excluding Email Addresses from Automated Alerts
Enabling or Disabling Unique File Uploads for Internal Audits
Changing Your Language
Creating an Inspection Template
Creating and Assigning an Inspection
Conducting an Inspection
Creating an Action Plan While Conducting an Audit
Scheduling a Recurring Inspection
Creating an Action Plan on a Completed Audit
Downloading an Inspection Report
Creating an Ad Hoc Action Plan
Downloading the Raw Data
Editing a Completed Inspection
Editing and Re-assigning an Inspection
Hiding the Score from the Auditor
Completing an Internal Action Plan
Editing a Template
Scheduling a Department-wise Hotel Inspection
Raising a Feedback Request on a Brand Standard
Viewing the Feedback Received
Adding a Digital Brand Standard for a Department
Viewing the Version History of a Brand Standard
Assigning Admin and Download Access for Digital Brand Standards
Adding an SOP to the SOP Repository
Creating a Role and Assigning Users
Uploading a Training Video to the Content Library
Assigning a Training Item to a User
Creating a New Version of a Training Module
Previewing a Training Item
Creating an Assessment and Activating It for a Location
Creating and Publishing a Course
Viewing GDI and Organisation Content
Creating and Publishing a Learning Path
Accessing the User Guide
Viewing Mystery Brand Standards
Adding a Single User
Sharing Checklist Templates with Team Members
Exporting Inspection Performance Data
Raising an Approval Request for a Brand Standard

Steps

Accessing the User Guide

This guide explains how to open the User Guide and watch a training video.

1

Tip: you may also use the left and right arrow keys.

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