GDI Help Centre
Welcome. Kindly select a guide below to be taken through each step with clear, highlighted instructions.
Password Management2
Mystery Reports8
- Downloading the Brand Standard ReportThis guide explains how to locate and download a Brand Standard report as a PDF.9 steps
- Downloading the Executive Summary ReportThis guide explains how to open and download the Executive Summary report.6 steps
- Downloading the Back of the House ReportThis guide explains how to download the Back of the House report.5 steps
- Downloading the Scenario ReportThis guide explains how to open and download the Scenario report.6 steps
- Downloading the Audio/Images ReportThis guide explains how to download the audio and images report.7 steps
- Downloading the Star Employee CertificateThis guide explains how to open and download the Star Employee Certificate.7 steps
- Approving or Rejecting a Mystery Audit ReportThis guide explains how to approve or reject a mystery audit report that is awaiting approval.7 steps
- Viewing and Analysing Audit Reports with AIThis guide explains how to filter and review a hotel’s audit results, and how to obtain an instant AI summary and answers to your questions.10 steps
Mystery Analysis7
- Viewing the Mystery DashboardThis guide explains how to view the Worldwide Mystery Dashboard and download its data.5 steps
- Viewing Attention AreasThis guide explains how to view the areas that need attention and download the data.10 steps
- Ranking Hotel Locations by DepartmentThis guide explains how to rank hotel locations by department and download the data.5 steps
- Viewing Trends by Hotel Location across Audit RoundsThis guide explains how to compare a hotel location’s results across audit rounds.6 steps
- Viewing Trends by Brand Standard across Audit RoundsThis guide explains how to compare brand standard results across audit rounds.7 steps
- Ranking Hotel Locations across Audit RoundsThis guide explains how to rank hotel locations across audit rounds and download the data.6 steps
- Comparing Internal and Mystery AuditsThis guide explains how to link an internal inspection to a mystery audit and compare the two.11 steps
Competition Benchmark4
- Viewing the City CompsetThis guide explains how to view the competitive set (Compset) for a city.10 steps
- Viewing the Global CompsetThis guide explains how to view the global competitive set (Compset).9 steps
- Adding or Removing CompetitorsThis guide explains how to add hotels to, or remove hotels from, your competition benchmark.7 steps
- Viewing the Hotel CompsetThis guide explains how to view the competitive set (Compset) for a hotel.6 steps
Mystery Action Plan4
- Creating a Mystery Action PlanThis guide explains how to create an action plan for a mystery audit.15 steps
- Approving or Rejecting a Mystery Action PlanThis guide explains how to approve or reject an action plan submitted for a mystery audit.11 steps
- Completing a Mystery Action PlanThis guide explains how to complete an action plan and close it with comments and proof.13 steps
- Re-assigning and Updating Action PlansThis guide explains how to edit the action plans for hotel audits and how to assign or re-assign team members.11 steps
Mystery Waiver7
- Raising a WaiverThis guide explains how to raise a waiver for brand standards that do not apply to your location.14 steps
- Approving or Rejecting a WaiverThis guide explains how to review a waiver request and approve or reject it.10 steps
- Searching for a Question in a WaiverThis guide explains how to search for a particular question within a waiver.10 steps
- Cloning a Waiver from a Previous CampaignThis guide explains how to copy waivers from an earlier campaign.11 steps
- Updating a Rejected WaiverThis guide explains how to amend a waiver that has been rejected and submit it again.9 steps
- Requesting a Waiver to Be ReopenedThis guide explains how to request that a closed waiver be reopened.10 steps
- Approving a Request to Reopen a WaiverThis guide explains how to approve a request to reopen a waiver, so that the General Manager can rework it.10 steps
More Features – Approve/Review Reports3
- Approving or Viewing Mystery Audit ReportsThis guide explains how to view a mystery audit report and approve it from the Mystery Audit Status Dashboard.8 steps
- Reviewing a Report from the Reviewer LoginThis guide explains how a reviewer can review an audit report, make changes and submit it.5 steps
- Viewing Mystery Brand StandardsThis guide explains how to view the brand standards that apply to a mystery audit round and download them.11 steps
Setup6
- Giving Users Access to Specific Report SectionsThis guide explains how to choose which report sections an internal audit user may access.6 steps
- Editing a User’s Details or LocationThis guide explains how to edit a user’s basic details and location access.4 steps
- Excluding Email Addresses from Automated AlertsThis guide explains how to manage which email addresses are excluded from specific notification emails.5 steps
- Enabling or Disabling Unique File Uploads for Internal AuditsThis guide explains how to control whether the same file may be uploaded more than once in internal audits.4 steps
- Changing Your LanguageThis guide explains how to change your name or your preferred language.3 steps
- Adding a Single UserThis guide explains how to create a new user, assign a role and give access to locations.13 steps
Self Inspection17
- Creating an Inspection TemplateThis guide explains how to build a new inspection template, from a blank template to publishing.22 steps
- Creating and Assigning an InspectionThis guide explains how to schedule a new inspection and assign it to an auditor and reviewer.12 steps
- Conducting an InspectionThis guide explains how to carry out an assigned inspection, from starting it to final submission.10 steps
- Creating an Action Plan While Conducting an AuditThis guide explains how to raise an action plan for a finding while you are carrying out an inspection.7 steps
- Scheduling a Recurring InspectionThis guide explains how to set up an inspection that is created automatically on a schedule.18 steps
- Creating an Action Plan on a Completed AuditThis guide explains how to add an action plan to an inspection that has already been completed.10 steps
- Downloading an Inspection ReportThis guide explains how to open and download the report of a completed inspection.4 steps
- Creating an Ad Hoc Action PlanThis guide explains how to raise an action plan that is not linked to a particular inspection.10 steps
- Downloading the Raw DataThis guide explains how to export the raw inspection data from Analytics.8 steps
- Editing a Completed InspectionThis guide explains how to change the answers of an inspection that has been completed.5 steps
- Editing and Re-assigning an InspectionThis guide explains how to edit an inspection report and send it back to the auditor or the reviewer.4 steps
- Hiding the Score from the AuditorThis guide explains how to hide the scoring from the auditor when you create an inspection.9 steps
- Completing an Internal Action PlanThis guide explains how to complete an internal action plan, with comments and proof of completion.5 steps
- Editing a TemplateThis guide explains how to edit the questions of an inspection template. You may edit only the templates that you have created yourself.5 steps
- Scheduling a Department-wise Hotel InspectionThis guide explains how to define departments, assign auditors and create a customised hotel inspection.14 steps
- Sharing Checklist Templates with Team MembersThis guide explains how to share a checklist template with your team, or duplicate it if you are not its owner.13 steps
- Exporting Inspection Performance DataThis guide explains how to filter the Self Inspection dashboard and export the inspection performance data.12 steps
Brand Standards & SOP Management7
- Raising a Feedback Request on a Brand StandardThis guide explains how to open a feedback request on a digital brand standard, assign reviewers and submit it.11 steps
- Viewing the Feedback ReceivedThis guide explains how to read the comments that reviewers have left on a brand standard.4 steps
- Adding a Digital Brand Standard for a DepartmentThis guide explains how to create a new standard under the correct brand and department.13 steps
- Viewing the Version History of a Brand StandardThis guide explains how to track the changes made to a brand standard and review earlier versions.5 steps
- Assigning Admin and Download Access for Digital Brand StandardsThis guide explains how to give users permission to manage and download digital brand standards.7 steps
- Adding an SOP to the SOP RepositoryThis guide explains how to create a categorised SOP entry and attach the document.10 steps
- Raising an Approval Request for a Brand StandardThis guide explains how to route a brand standard to the right people for approval.14 steps
Training LMS8
- Creating a Role and Assigning UsersThis guide explains how to create a role with the right permissions and assign users to it.12 steps
- Uploading a Training Video to the Content LibraryThis guide explains how to add a training video to the Content Library, target it to the right teams and publish it.18 steps
- Assigning a Training Item to a UserThis guide explains how to assign a training item from the Content Library to one or more learners.4 steps
- Creating a New Version of a Training ModuleThis guide explains how to update a training module by creating a new version.5 steps
- Previewing a Training ItemThis guide explains how to preview a training item before assigning it to learners.3 steps
- Creating an Assessment and Activating It for a LocationThis guide explains how to build a scored assessment, add questions and activate it for a specific location.18 steps
- Creating and Publishing a CourseThis guide explains how to build a course, target it to locations and departments, and publish it.17 steps
- Viewing GDI and Organisation ContentThis guide explains how to filter the Content Library to show content from GDI or from your own organisation.7 steps